OpenText InfoArchive Engineering Lab

opentext|InfoArchive

DEMO USER · LAB ADMIN

Dashboard

INFOARCHIVE / DASHBOARD

InfoArchive-aligned administration view. The lab now follows the product's familiar navigation model: Applications, Dashboard, Compliance and Background Requests, while retaining the Samuels Lab shell.

Applications

Total

Active Archive 5

Decommission 3

Online 7

Retention Policies

Total

In Use 9

Duration 7

Event / Mixed 5

Holds

Total

In Use 2

Legal 3

Permanent 1

Records Overview Archive compliance and volume

1.64 M

Total Records Archived

Under Retention

1.12 M

Under Hold

24.7 K

Estimated to Dispose

82.4 K

No Retention

41.8 K

Archive Model

Centralized archive for structured and unstructured information, preserved independently of the originating application.

Application Retirement

Decommission legacy systems while keeping historical records searchable, governed and accessible without the source application.

Find an Application

Application Type

Accounts Receivable

Structured financial records retained for long-term access and audit.

ONLINEACTIVE ARCHIVE

Human Resources Legacy

Retired HR application with searchable employee history and attachments.

ONLINEDECOMMISSION

INV

Invoice Archive

Invoice data and documents preserved in a consolidated archive.

ONLINEACTIVE ARCHIVE

CRM

Legacy CRM

Historical customer and transaction data retained after source retirement.

ONLINEDECOMMISSION

ECM

Document Repository

Unstructured documents and metadata available through controlled archive access.

ONLINEACTIVE ARCHIVE

ERP

ERP History

Relational business data and associated attachments preserved together.

ONLINEDECOMMISSION

RPT

Enterprise Reports

Historical reports and print output retained for discovery and reference.

ONLINEACTIVE ARCHIVE

Customer Service Archive

Business-complete customer records retained for continuing operational access.

ONLINEACTIVE ARCHIVE

Retention Policies

Date-, duration- and event-driven retention policies govern archived information.

Legal Holds

Hold controls preserve selected information beyond normal disposition timing.

Audit Trail

Demonstration audit history records administrative and archive actions.

Privacy / Access

RBAC

Role-based access and privacy masking concepts protect archived information from unauthorized exposure.

Retention Policy Registry Centralized policy management

Policy	Type	Scope	Status	Disposition
FIN-07	Duration	Finance Records	In use	7 years
HR-TERM	Event	Employee Records	In use	Event + 7 years
LEGAL-HOLD	Hold	Selected Records	Active	Suspended
PERM-CORP	Permanent	Corporate Records	In use	Permanent

Background Requests mirrors InfoArchive's operational pattern for asynchronous archive work such as ingestion, processing and disposition.

Request Queue Latest operations

Request	Application	Operation	Submitted	Status
BR-1042	Invoice Archive	Ingest package	11:31	Completed
BR-1041	Legacy CRM	Validate archive	11:16	Completed
BR-1040	Human Resources Legacy	Apply retention	10:54	Running
BR-1039	ERP History	Disposition review	10:21	Queued

Configurable archive search. Search forms and result views are organized around preserved business context, allowing structured data, metadata and associated unstructured content to be retrieved without the original source system.

Legacy Transaction Search

6 records found · role-filtered demonstration results

Search Results

Record ID	Application	Business Context	Date	Retention	Attachments
100245	Legacy CRM	Customer Account / Transaction	2021-04-19	FIN-07	3
100246	Invoice Archive	Invoice 45721	2021-04-20	FIN-07	1
100247	ERP History	Purchase Order 7718	2021-04-22	FIN-07	2
100248	Human Resources Legacy	Employee Separation	2020-09-02	HR-TERM	5

Record Detail / 360° Context Example selected record

Source ApplicationLegacy CRM

Record ID100245

Business KeyCUST-88031

Archive StatusOnline

Retention PolicyFIN-07

HoldNone

Attachments3 archived objects

AccessRole controlled

OpenText InfoArchive Support — official OpenText customer-support routes are included here so this lab mirrors an enterprise support handoff instead of ending at the demonstration UI.

My Support Portal

OpenText's self-service support portal provides access to tickets, contracts, license-key requests, knowledge resources and technical support.

Open My Support · OpenText Support

OpenText Support — Latin America / Belize

Toll free: 1-800-540-7292
International: 1-519-888-9933
Email: support@opentext.com

OpenText lists 24x7x365 English coverage for this regional support channel, with standard regional service hours also shown on its support page.

Samuels Enterprises — Enterprise Information

Enterprise Portfolio: https://samuelsenterprisesllc.com/enterprise
More Information: https://samuelsenterprisesllc.com
Enterprise Support: support@samuelsenterprisesllc.com

Engineering Escalation Checklist

Capture product/version, environment, application name, request or job ID, timestamps, affected archive objects, retention/hold state, user role, reproducible steps, screenshots and relevant logs before opening a case.