ENTERPRISE ENGINEERING

HYLAND PERCEPTIVE CONTENT / IMAGENOW
ENGINEERING LAB

Core ECM / Enterprise Content
HYLAND PERCEPTIVE CONTENT / IMAGENOW LABDOCUMENT IMAGING · INDEXING · WORKFLOWS · CONTENT RETRIEVAL · MIGRATION · MODERNIZATION
LIVE SYSTEM TIMEBELIZE (CST)--:--:----

Platform Overview

PERCEPTIVE_CONTENT_DEMO / Core ECM / Enterprise Content
Purpose: Demonstrate a Hyland Perceptive Content / ImageNow-oriented enterprise content environment. This version carries forward the necessary enterprise lab coverage from the reference application while using Perceptive Content terminology and keeping OnBase-specific modules out of this lab.
Capture Queue128demonstration documents
Indexed94%document keys complete
Workflow Items146across demo queues
Retrieval0.8ssimulated response
Service Health99.98%demonstration state
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Capture & Imaging

Desktop capture, scan/import, batch capture, quality assurance, ImageNow Printer and content ingestion patterns.

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Document Keys & Properties

Drawer, Type, Name, Field1–Field5, folders and custom properties used to classify, secure and retrieve content.

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Workflow & Queues

Document-centered routing, queues, review, approvals, exceptions and process control.

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Search & Retrieval

Indexed lookup, views, folder navigation and retrieval from the Perceptive Content repository.

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Integration

Application Plans, Integration Server API, iScript and line-of-business integration patterns.

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Migration & Modernization

Configuration migration, content transition, validation and modernization planning for ImageNow / Perceptive Content estates.

Core Perceptive Content Solution Topology logical demonstration model
CAPTUREScan · Import · ImageNow Printer · Batch
IDENTIFYDrawer · Type · Name · Keys · Custom Properties
PROCESSWorkflow · Queues · Routing · Review
MANAGERepository · Security · Records · Retention
ACCESSExplorer · Viewer · Search · Integrations
Capture / Imaging document acquisition
1 · CAPTUREScan page, import file or use ImageNow Printer
2 · PROFILESingle / Batch capture profile
3 · QAReview, rescan, discard or complete batch
4 · IDENTIFYAssign location and document keys
5 · COMMITStore, index and optionally route to workflow
Desktop Capture

Single-document capture directly into Perceptive Content.

Batch Capture

Scan/import packages, quality assure batches and process documents.

ImageNow Printer

Virtual-print capture path for business-generated documents.

Capture Profiles

Reusable capture configuration controlling intake behavior and destination.

Document Keys classification / indexing
PropertyExampleUse
DrawerAccounts PayableTop-level location / access context
TypeInvoiceDocument classification
NameINV-2026-0184Document identifier
Field1Vendor 00481Indexed business key
Field2PO-77142Indexed business key
Field32026-09-18Indexed business key
Extended Metadata
Folders

Organize related documents under business-oriented folder structures.

Custom Properties

Extend the standard document key model with additional business metadata.

Application Plans

Link business application values to location and document properties during capture or workflow.

Workflow routing and process control
SUBMITCapture or import document
VALIDATEDocument keys + business rules
REVIEWUser work queue
DECIDEApprove · reject · exception
COMPLETERoute, archive or close process
Workflow Processes

Configured process definitions that route documents through controlled steps.

Queue Properties

Queue behavior, application-plan linking, required keys and routing behavior.

Business Rules

Conditions, routing logic and automation supporting document-centered processes.

Workflow Queues operational workload
QueueOpenSLA RiskOldestStatus
Invoice Review42318hHealthy
Manager Approval67827hWatch
Exception Handling7231hWatch
Records Validation30112hHealthy
Search / Retrieval repository access
QueryDocumentMatched ByState
Vendor 00481Invoice 184Drawer + Field1Available
PO-77142Purchase Order PacketType + Field2Available
Employee 021Employee RecordFolder + NameAvailable
Retrieval Surfaces
ImageNow Explorer

Search results, workflow views and document/folder access.

ImageNow Viewer

Document viewing, properties, annotations and workflow interaction.

Folder & Document Views

Configured views presenting business content in a controlled structure.

Governance coverage: Perceptive Content supports record-oriented components and migration of File Plans, Record Category Types, Record Folder Types and Record Types. This lab keeps records and retention together to avoid importing OnBase-specific records constructs.
File Plans

Structured record classification and governance model.

Record Types

Record category, folder and record-type components for managed content.

Retention / Disposition

Demonstration controls for lifecycle policy, holds, eligibility review and governed disposition.

Application Plans

Connect a business application context to Perceptive Content location, folders and document properties.

Integration Server API

Developer-facing API layer for programmatic access and integration.

iScript

Perceptive Content scripting capability for automation and integration logic.

LearnMode

Business-application linking pattern used to identify host fields and associate content.

Connectors

Hyland connector ecosystem for capture, content, database, SAP, PeopleSoft and other systems.

Enterprise Integration

Line-of-business, ERP, HR, finance and departmental content integration patterns.

Users / Groups / Privileges

Identity, group membership, drawer/content rights and role-based administration.

Drawers & Document Types

Core content classification, location and access configuration.

Capture & Source Profiles

Manage intake definitions and source behavior.

Workflow Configuration

Processes, queues, routing and application-plan settings.

Views & Folder Types

Presentation structures for document and folder access.

General Settings

Environment configuration, service settings and operational administration.

Repository Storage

Managed content storage supporting documents, pages and related repository objects.

Database Layer

Structured metadata, configuration and application state supporting content operations.

Backup / Recovery

Operational protection, validation and recovery planning for enterprise content services.

Storage Readiness
CapacityPerformanceBackupRecoveryIntegrityAvailabilityLifecycle
Privilege Model

Access is governed through drawers, document types, workflow privileges and other configured rights.

Document Security

Protect business content according to classification, location and authorized user/group access.

Audit Readiness

Preserve operational evidence for access, workflow actions and governed content handling.

Authentication

Enterprise identity and authentication controls appropriate to the deployed environment.

Version / Change Control

Track controlled content and configuration changes where licensed and configured.

Support Evidence

Capture product build, database, OS, related applications, problem steps and screenshots for incidents.

Perceptive Content migration model: Build and test components in a source environment, then migrate supported configuration components to a target environment with dependencies and privileges intact.
Source → Target

Promote configuration from test to production using controlled migration profiles.

Dependency Validation

Include associated document types, folder types, groups, privileges and other required components.

Supported Components

Application Plans, Capture and Source Profiles, Custom Properties, Document Types, Drawers, File Plans, Folder Views/Types, General Settings, Groups, Record Types and Workflow Processes.

Migration Readiness Sequence
ASSESSInventory source components
MAPDependencies and privileges
BACKUPProtect target environment
MIGRATEMove approved components
VERIFYFunctional and security validation
Current-State Assessment

Inventory ImageNow / Perceptive Content versions, services, clients, integrations, workflows, drawers, document types and storage dependencies.

Architecture Rationalization

Identify obsolete components, unsupported dependencies, duplicate structures and technical debt.

Upgrade / Transition Plan

Define phased modernization with testing, migration, user validation and rollback controls.

Integration Modernization

Review legacy application links and scripts against current API, connector and application-plan options.

Client / User Experience

Plan supported client, browser and document-access patterns for the target environment.

Operational Readiness

Validate supportability, monitoring, backup, recovery, documentation and runbooks before cutover.

Hyland Perceptive Content Support: Official customer support, documentation and incident-readiness references for this lab. External links open the current Hyland resources and are intentionally separated from the demonstration data.
Official Hyland Resources
Perceptive Content Documentation — docs.hyland.comHyland Community — customer support, downloads and community resourcesHyland Contact / Support Information
Hyland Technical Support phone referenced in current Perceptive Content installation documentation: (440) 788-5600.
Incident Intake Checklist
ProductPerceptive Content / affected moduleVersion / BuildExact Foundation release, patch and client/server buildDatabaseType, version and relevant service packsOperating SystemServer/workstation version and patch levelRelated ApplicationsNames and versions of integrated systemsProblem DescriptionActions leading to issue, reproducible steps and business impactEvidenceError text, logs and screenshots where appropriate
Hyland Corporate Contact
Hyland Software, Inc.
Global Headquarters: 28105 Clemens Road, Westlake, Ohio 44145, USA
General inquiries: +1.440.788.5000
Sales: +1.888.495.2638

This demonstration lab is a Samuels Enterprises engineering showcase and is not an official Hyland support portal.